Privacy Policy

Kranich-Pedia UG (haftungsbeschränkt) & Co. KG Last updated: March 2026

1. Controller

The controller responsible for data processing within the meaning of the GDPR is:

Kranich-Pedia UG (haftungsbeschränkt) & Co. KG Poggenhof 25 · 18569 Schaprode, Germany Email: kontakt@kranichpedia.de

2. Collection and Processing of Personal Data

We process personal data exclusively in accordance with applicable law, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Data is processed for the following purposes:

Contract fulfilment and booking management (Art. 6(1)(b) GDPR)
Guest services and check-in processes (Art. 6(1)(b) GDPR)
Billing and payment processing (Art. 6(1)(b) GDPR)
Compliance with legal obligations, including the German Federal Registration Act (Art. 6(1)(c) GDPR)

3. Self-Check-in and Key Handover

As part of our self-check-in process, check-in materials are prepared for arriving guests containing the guest's surname and assigned room number. These are used solely to ensure correct allocation and a smooth arrival experience.

This processing is carried out on the basis of Art. 6(1)(b) GDPR (performance of a contract). Check-in materials are destroyed immediately after the check-in process is complete. Unauthorised access by third parties is minimised through appropriate organisational measures.

4. Video Surveillance

To ensure the safety of our guests, staff, and property, the entire outdoor grounds and selected publicly accessible areas of our property are monitored by video cameras. Surveillance is carried out on the basis of Art. 6(1)(f) GDPR (legitimate interest in security and protection of property) in conjunction with § 4 BDSG.

Video surveillance is clearly indicated by signs posted at the relevant entrances and access points.

Recorded footage is deleted automatically after 72 hours, unless a specific security incident requires longer retention. Data is only disclosed to law enforcement authorities where legally required.

Guest rooms and private areas are not subject to video surveillance at any time.

You have the right to object to the processing of your personal data in the context of video surveillance where grounds arising from your particular situation exist (Art. 21 GDPR).

5. Cookies and Web Tracking

Our website uses cookies to improve usability and to carry out statistical analysis of site usage. Cookies are small text files stored locally on your device. Personal data is only collected through cookies with your explicit consent.

You can disable cookies in your browser settings. Please note that doing so may limit the functionality of certain areas of our website.

6. Newsletter and Marketing Communications

Where you have consented to receiving our newsletter or other marketing materials, we process your data exclusively for this purpose (Art. 6(1)(a) GDPR). You may withdraw your consent at any time without giving reasons — via the unsubscribe link in any newsletter or by contacting us directly.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. Our systems are regularly reviewed for security vulnerabilities.

8. Your Rights as a Data Subject

You have the following rights in relation to your personal data:

Access to personal data held about you (Art. 15 GDPR)
Rectification of inaccurate data (Art. 16 GDPR)
Erasure or restriction of processing (Art. 17, 18 GDPR)
Objection to processing (Art. 21 GDPR)
Data portability (Art. 20 GDPR)
Lodge a complaint with the competent supervisory authority for data protection

To exercise your rights or for any data protection enquiries, please contact us at: kontakt@kranichpedia.de