Our Hotel

Terms and Conditions

General Terms and Conditions (T&Cs)

Hotel Rügenschmiede Opposite Hiddensee

  1. Scope of Application
    These General Terms and Conditions apply to all contracts for the provision of hotel rooms for accommodation and all related services.

  2. Conclusion of Contract
    The contract is concluded with the acceptance of the booking request by the hotel, either in writing, verbally, or via an online booking system.

  3. Prices and Services
    All prices include statutory VAT. Subject to change. Prices refer to rooms and agreed additional services.

  4. Payment
    Payment is usually made online immediately after booking. Additional services can be settled on site or in advance. The hotel may require advance payment or a security deposit.

  5. Payment in the Event of Default
    In the event of payment default, default interest and reminder fees will be charged. The hotel may withdraw from the contract and claim damages if the default continues.

  6. Pets
    Pets are welcome, a fee of €24.90 per night is charged.

  7. Breakfast
    Breakfast is optionally offered at €19.90 per person per day.

  8. Cancellation Policy

  • Flexible Rate: Free cancellation up to 1 day before arrival (by 6:00 PM). After this or in the case of a no-show, the full booking amount including additional services will be charged.

  • Saver Rate: Non-cancellable, no changes possible. In the event of cancellation or non-arrival, the full booking amount including additional services will be charged. A one-time rescheduling can be requested, but there is no legal claim.

  • Special Rates (e.g. Pentecost Offer): These are marked in the booking system with the addition "Saver Rate" or "Flexible Rate" and are subject to the corresponding conditions.

  1. Check-In and Check-Out
    Check-in from 2:30 PM, check-out by 12:00 PM. Early arrival or late departure is possible subject to availability and for a fee.

  2. Room Occupancy and Use
    Maximum occupancy according to room category. Smoking in the room and subletting are prohibited. Extra beds are available on request and cost €35 per extra bed and night.

  3. Hotel Rights
    The hotel reserves the right to terminate the contract without notice in the event of operational disruption or breach of house rules.

  4. Loss of Key
    In the event of a lost room key, a flat rate of €50.00 is charged.

  5. Guest Obligations
    The guest agrees to prevent damage, treat the hotel with care, and comply with the house rules.

  6. Liability for Valuables
    The hotel is not liable for valuables; guests are advised to store them in the safe.

  7. Liability
    The hotel's liability is limited to intent and gross negligence. For slight negligence, only in the event of violation of essential contractual obligations. No liability for indirect damages or loss of profit.

  8. Withdrawal and Termination by the Hotel
    The hotel may cancel the contract in cases of force majeure or unforeseeable events. Payments will be refunded, further claims are excluded.

  9. Place of Jurisdiction and Applicable Law
    German law applies. The place of jurisdiction for business customers is the location of the hotel.

  10. Final Provisions
    Changes and additions must be in writing. Ineffective provisions will be replaced by economically equivalent ones.